Custom Phone Cases

RK CREATIONS — CUSTOMER POLICIES 1. ORDERS & PAYMENT All custom orders require full payment before processing unless otherwise agreed. Prices are quoted in TTD. An order is confirmed once payment is received and acknowledged. 2. CUSTOMER INFORMATION Customers are responsible for providing correct names, spellings, sizes, colors, photos, and other order details. Please review all information carefully before approval. 3. CUSTOM DESIGNS Where applicable, a design preview may be provided for approval. Changes requested after approval may result in an additional fee. Production may begin once a design is approved. 4. PRODUCTION TIME Production times vary depending on the product, quantity, customization, and current workload. Estimated production time does not include delivery time. 5. DELIVERY Delivery is available at an additional cost unless otherwise stated. Once an order is handed to an independent courier, delivery time is outside RK Creations' control. Customers are responsible for providing accurate contact and delivery information. 6. REFUNDS & ISSUES If there is a problem with your order, please contact us promptly with your order details and clear photos/videos where applicable. Where appropriate, RK Creations may offer a replacement, repair, refund, credit, or other suitable resolution in accordance with the circumstances and applicable consumer rights. 7. CUSTOM PRODUCTS Personalized items are made specifically for each customer. Change-of-mind requests for correctly produced custom items will be considered on a case-by-case basis. 8. DAMAGE & CARE RK Creations is not responsible for damage caused by improper use, washing, heat, handling or failure to follow care instructions provided. 9. CUSTOMER-SUPPLIED ARTWORK Customers are responsible for ensuring they have permission to use images, logos, photos, or artwork supplied for reproduction. By placing an order, you confirm that you have read and understood these policies.