Frequently Asked Questions

You can discover physical and digital products, local services, bookings, custom and on-demand requests, subscriptions, events, tickets, stores, and shoppable updates on Timeline.

You can browse without an account. An account is required to complete checkout, receive digital purchases or tickets, message businesses, manage bookings, follow stores, and track orders.

Yes. You pay through one checkout. LinkWe creates a portion for each vendor to prepare, then coordinates eligible physical products into the combined delivery or pickup journey shown in your account.

Prices are shown in TTD unless stated otherwise. Card payment is processed by WiPay using the payment options it displays. LinkWe receives transaction status and references but does not store your full card number or security code.

Online-paid orders are confirmed after LinkWe receives successful payment confirmation. An abandoned, declined or unconfirmed payment does not create a right to fulfilment. Eligible pay-on-arrival service bookings use the confirmation instructions shown on that booking.

A product may require a size, name, artwork, file, preference, or other detail needed to fulfil it. The question and whether it is required are shown before payment. Only provide information relevant to the order.

Vendors prepare their portions and send them into LinkWe's fulfilment flow. Physical parcels from multiple stores can be combined, then delivered as one customer order. Track preparation, consolidation, dispatch, and delivery from Orders.

Checkout calculates one combined customer-delivery quote using the confirmed destination, parcel weight, distance, and any inter-island requirement. You see the charge before continuing to WiPay.

When eligible products support pickup, checkout may offer collection from the LinkWe warehouse. Wait for the ready-for-pickup notification; every vendor portion must arrive and be combined first.

Timing varies with vendor preparation, consolidation, destination, weekends, public holidays, weather, road or sea conditions, and courier capacity. Statuses shown in your account are the best current update; delivery estimates are not guarantees unless expressly stated.

After payment is confirmed, access is provided through LinkWe's download flow. The listing can specify file type, licence, download limit, and expiry. Digital-only orders do not need a shipping address or delivery fee.

Report it as soon as possible through the vendor conversation or LinkWe Support. We ask that order problems be reported within 7 days for faster evidence review, without limiting any longer right available under law. Keep the item, packaging, photos, order record, and messages.

No blanket vendor statement removes statutory consumer rights. A valid remedy may be available for defective, unsafe, unfit, or materially misdescribed goods. Change-of-mind returns, however, depend on the vendor's disclosed policy unless law requires otherwise.

LinkWe submits approved refunds through WiPay to the original payment method. Provider, card-network, and bank processing times vary, so a submitted refund may not appear immediately.

Your Bookings page allows cancellation while the service's self-service cancellation window remains open. Eligible paid amounts are submitted for refund. After that window, message the vendor to discuss the booking.

WiPay currently processes ticket refunds against the complete payment transaction. A refund may therefore require the whole ticket order to be refunded. Eligibility also depends on the event's displayed refund policy and cutoff.

Businesses can offer scheduled bookings, quotation-based work, on-demand requests, virtual services, and recurring subscriptions. The listing explains price or deposit, duration, location, availability, cancellation, and any vendor-specific terms.

Eligible non-virtual bookings from active Growth or Pro stores can offer this option. Follow the payment choice shown for that service. Direct payments are collected by the provider and do not pass through WiPay or the LinkWe payout balance.

Confirmed appointments appear in Bookings. Custom and on-demand work appears in My Requests. Use Messages when you need to clarify fulfilment with the provider.

After confirmed payment, eligible tickets appear under My Tickets with their event details and QR credential. Keep the QR private. Event staff scan it for check-in, and an available transfer tool may let you transfer a valid ticket.

The organiser is responsible for event details and updates. Check My Tickets, email, and LinkWe notifications for instructions and refund status. Refund treatment follows the event policy, circumstances, WiPay processing, and applicable law.

Timeline is LinkWe's visual discovery feed. Customers can search posts and ads, view photo carousels, follow stores, like, comment, reply, share, and open attached products, services, events, tickets, or collaborating businesses.

Timeline publishing is currently available to stores with an active Growth or Pro plan. Customers see eligible posts from businesses across the platform, including stores they follow.

Like, comment, reply, follow, order, booking, and other relevant alerts may appear in LinkWe. Push notifications require browser or device permission and can be turned off in your browser, device, or applicable LinkWe settings.

Create a business account, choose a plan and build your draft store. You can skip ID upload during setup and return to it later. Complete verification, configure fulfilment and publish accurate listings before launch. The store becomes sellable after the required approval and account conditions are met.

Starter is currently free with transaction commission and listing limits. Services is TTD 100 monthly with Starter benefits, 20 services and no service-price cap. Growth is currently TTD 300 monthly with lower product commission, no service commission, Timeline access, and expanded Rex capacity monthly. Pro is currently TTD 500 monthly with no product or service commission, Timeline access, maximum Rex capacity monthly, and Live Stock Update with QR scanning while active. Event tickets currently carry 6% commission on every plan.

With an active Pro plan, search or filter your physical products, or scan existing QR Studio product labels. Choose the exact size or colour, add each quantity sold in person or during a live session, then review and reduce stock together. This updates inventory only; it does not create orders, invoices or payments. View your last 10 stock adjustments in the tool. Internet is required to check and update stock. Camera scanning needs a supported browser on HTTPS and your camera permission; catalog search is also available. Ordinary product management, stock editing and QR Studio labels remain available on every plan. Open Live Stock Update in your vendor workspace.

A business can request permission to feature another business’s published listing. The owner approves or declines it, and either party can end a placement. Checkout remains with the original seller; a placement does not create a revenue split.

Rex is LinkWe's AI business assistant. It can help draft products, services, events, and Timeline posts, work with permitted images and existing marketplace content, answer operational questions, and use supported tools for coupons, reviews and private appointment notes. Its included allowance is shown as a percentage, with top-ups separate. Always review generated facts, prices, policies, images, and actions before publishing or relying on them.

Eligible earnings build in the LinkWe balance after the relevant order, booking, subscription, or ticket fulfilment rules are met. Vendors request payout to verified bank details, subject to available balance, the displayed minimum, refunds, disputes, fraud review, and lawful holds.

Growth and Pro are managed from Finance → Plan & Rex. Upgrade there; contact support for downgrades. Cancellation stops future periods according to the displayed billing flow and does not automatically refund a current period. The live Pricing page controls current plan prices, limits, and commission.

Use the payment options shown for your order or service booking, never share passwords or one-time codes, review seller and listing details, keep order records, protect ticket QR codes, and report suspicious activity. Card entry occurs through WiPay—not through Messages or Timeline.

Published stores, listings, events, reviews, Timeline posts, photos, comments, replies, likes, and related profile activity may be public. Delivery addresses, payment information, private messages, verification documents, and vendor bank details are not displayed publicly.

Use the contact page or email admin@linkwemall.com. Include the relevant order, booking, ticket, or store reference, but never email a password, card security code, or one-time code.