Legal
Privacy Policy
This policy explains what LinkWe handles across shopping, selling, delivery, community features, and Rex—and the choices available to you.
Updated 25 September 2026 · LinkWe Online Directory
1. Who we are and scope
LinkWe is a Trinidad and Tobago multi-vendor marketplace operated by LinkWe Online Directory. This policy applies to LinkWe websites, installed web-app experiences, dashboards, Timeline, Rex, checkout, support, and related services that link to it.
Questions or privacy requests may be sent to admin@linkwemall.com or through our contact page.
2. Information we collect
Account and contact data
Name, email address, telephone number, account role, authentication records, and communication preferences.
Business and verification data
Store details, addresses, map pins, business information, identification or selfie documents, verification status, bank or payout details, and staff access records.
Marketplace and transaction data
Carts, orders, split-vendor fulfilment records, delivery or pickup details, bookings, service requests, subscriptions, tickets, check-ins, refunds, disputes, balances, and payout records.
Content and communications
Listings, store pages, Timeline posts, photos, tags, comments, replies, likes, follows, reviews, messages, support requests, and vendor checkout questions or customer responses.
Device and usage data
IP address, browser or device details, session data, page activity, searches, interactions, crash or security logs, analytics identifiers, and push-notification subscription identifiers.
Location data
The region, address, approximate location, or map coordinates you provide or permit for delivery, pickup, storefront maps, nearby discovery, or on-demand services.
Rex and AI data
Prompts, uploaded images, selected marketplace content, generated drafts, tool requests, and feedback used to provide Rex or other AI-assisted features.
We receive information directly from you, automatically from your device and use of LinkWe, from other users involved in a transaction, and from service providers such as payment, identity, mapping, analytics, communication, or delivery partners.
3. How we use information
- Create, authenticate, secure, and support accounts
- Publish stores, listings, events, services, and eligible Timeline content
- Process checkout, WiPay payments, refunds, subscriptions, and vendor payouts
- Coordinate orders, combined shipping, warehouse pickup, downloads, bookings, requests, tickets, and check-in
- Enable messages, reviews, follows, comments, alerts, email, and push notifications
- Provide Rex and other AI-assisted business tools at the user’s request
- Personalise discovery, measure performance, troubleshoot, prevent fraud and abuse, and improve LinkWe
- Enforce platform rules, resolve disputes, and comply with legal, accounting, safety, and regulatory obligations
Depending on the activity and applicable law, processing may be necessary to perform our agreement with you, comply with law, pursue legitimate marketplace and security interests, protect users, or act with your consent.
4. Public and shared marketplace information
Published store profiles, listings, events, reviews, Timeline posts, photos, search tags, comments, replies, likes, and similar community activity may be visible to other users or the public. Search engines or recipients of shared links may also retain copies.
Identity uploads, private appointment notes and bank details are not public storefront content. Staff profile information you choose to publish may be visible to customers. Transaction details are shared only as operationally necessary. A relevant vendor may receive the customer's name, order or booking details, vendor-specific checkout responses, delivery information, and contact details needed for fulfilment. LinkWe staff and assigned fulfilment partners may access the information needed to coordinate delivery, pickup, support, safety, or disputes.
Do not publish sensitive information in public content or send card details, passwords, or one-time codes through Timeline, reviews, or Messages.
5. Service providers and disclosures
Payments: WiPay processes card payments, enrolments, payment confirmations, and refunds. LinkWe stores transaction references and status information, not full card numbers or card security codes.
Hosting and operations: Infrastructure, database, file or image storage providers—including Vercel and Cloudinary where used—help host and deliver LinkWe content.
Maps and sign-in: Google and/or Mapbox services may process search, map, geocoding, location, or authentication information when those features are used.
Communications and analytics: Providers such as Resend, OneSignal, Google Analytics and Sentry may process email delivery, push identifiers, device activity, or usage measurements needed for the enabled feature.
Artificial intelligence: AI providers, including Anthropic for Rex and PhotoRoom for enabled image tools, may process prompts, selected images, authorised store context and generated responses to fulfil a request. Rex tools may access relevant order summaries, service records, reviews or private appointment notes within the account’s permissions. Do not submit secrets or unnecessary personal data to Rex.
We may also disclose information to professional advisers, insurers, acquirers in a business transaction, or public authorities when reasonably necessary to comply with law, establish or defend rights, investigate fraud, or protect people and the platform. We do not sell personal information.
6. Cookies, local storage and analytics
LinkWe uses cookies and similar browser storage for sign-in, session security, carts, preferences, app functionality, fraud prevention, and performance measurement. Where configured, Google Analytics helps us understand visits and feature usage. Browser controls can block or clear storage, but essential account and checkout functions may then stop working. Push notifications are optional and can be disabled in your browser, device, or LinkWe settings. Onboarding may keep a non-sensitive storefront draft in account-scoped session storage; ID files and passwords are not part of that draft. See our Cookies & Browser Storage page for more detail and controls.
7. Retention
We keep information for as long as reasonably needed to provide LinkWe and for security, fraud prevention, fulfilment, support, dispute resolution, accounting, payout, tax, legal, and audit purposes. Retention differs by record type. Public content may remain until deleted, archived, or removed; backups and transaction records may remain longer where reasonably required. A deletion request does not require deletion of information that LinkWe must or is permitted to retain.
8. Your choices and requests
Subject to applicable law and verification of your request, you may ask to access or correct personal information, delete eligible information or close your account, withdraw consent where processing depends on it, or opt out of non-essential communications.
You can manage some profile, notification, subscription, and content settings from your dashboard. To make a broader request, email admin@linkwemall.com. We may need to confirm your identity and may preserve records where required for transactions, disputes, security, or law.
9. Security and account responsibility
LinkWe uses measures intended to protect information, including encrypted transport, password hashing, access controls, payment-provider separation, and operational monitoring. No service can guarantee absolute security. Use a strong unique password, protect verification codes, review account activity, and contact us promptly if you suspect unauthorised access.
10. International processing and children
Some providers may process or store information outside Trinidad and Tobago. When this occurs, information is handled under the provider arrangements and safeguards applicable to the service.
LinkWe accounts and vendor tools are intended for people aged 18 or older. We do not knowingly invite children to register. If you believe a child supplied personal information, contact us for review.
11. Changes and governing framework
We may update this policy as LinkWe changes or legal requirements develop. The update date above identifies the current version. Material changes may also be communicated through LinkWe or email. This policy is intended to operate consistently with applicable Trinidad and Tobago law, including the provisions of the Data Protection Act, 2011 that are in force.